1. Who you are contracting with
SES Group sells to businesses. The terms cover consulting services, fixed deliveries such as SES Insight, and access to products such as SES Quality. Deviations require written agreement.
2. Quotes and agreement
Every job starts with a written quote describing scope, price and delivery time. A quote is valid for 14 days, and the agreement is made when the quote is accepted in writing, including by email.
If a job turns out materially larger than described, it is raised before building further, and any additional price is agreed in writing. Nothing beyond the agreement is invoiced after the fact.
3. Prices and payment
- All prices are in Danish kroner and exclude VAT.
- Payment is due net 8 days from the invoice date, unless otherwise agreed.
- Late payment may accrue interest and reminder fees under the Danish Interest Act.
- Larger jobs may be invoiced in stages, as set out in the quote.
4. Subscriptions
Recurring services, for example access to SES Quality or a monthly service agreement, are invoiced monthly in advance unless otherwise agreed. There is no lock-in: a subscription can be cancelled in writing with one month of notice to the end of a month, by either party.
On termination the client's own data is handed over in a common, machine-readable format, after which it is deleted in line with the data processing agreement.
5. Delivery and complaints
Work is delivered in stages the client can see and try, and a delivery counts as accepted when the client takes it into use, or 14 days after handover if no objection has been raised. Demonstrated faults and defects in a delivery are corrected at no charge; fault reports are answered within one working day.
6. Intellectual property
- For custom deliveries, including SES Insight, the client owns the delivered material, including model files and queries, on payment.
- For products, including SES Quality, SES Group retains ownership of the product and the platform. The client receives a right of use for the term of the subscription.
- The client's own data is the client's in every case.
7. Confidentiality and personal data
Everything SES Group learns about the client's business during a job is treated as confidential, also after the engagement ends. Where personal data is processed on the client's behalf, a data processing agreement under article 28 of the GDPR is signed before any data moves. See also the privacy policy.
8. Liability
The parties are liable under the general rules of Danish law with the following limits: neither party is liable for indirect or consequential loss, including loss of operations, lost profit and loss of data, and SES Group's total liability is capped at the amount the client has paid for the service concerned in the preceding 12 months.
Neither party is liable for matters beyond its reasonable control (force majeure).
9. Governing law and venue
Agreements with SES Group are governed by Danish law. Disputes that cannot be resolved through dialogue are settled by the Court in Odense, Denmark.