Deviations recorded at the line and followed to closure
SES Quality replaces the paper deviation form and the shared spreadsheet. The inspector records on a phone or tablet, the person responsible gets an alert straight away, and afterwards you can see who closed the case, and when.
Specification
- Status
- Early access. Looking for its first customer.
- Devices
- Phone, tablet and PC, in the browser
- Offline
- Recording works
- Languages
- Danish and English
- Hosting
- In the EU, before you go live
- Price
- From DKK 299 per site a month
How it works
Five steps, from finding to closed case.
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Record
The inspector picks the deviation from your catalogue, enters the quantity and takes a photo. Six steps, always in the same order.
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Alert
If the deviation has a severity you have marked as critical, the person responsible for the line is told straight away.
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Acknowledge
Delivered, seen and acknowledged are recorded separately. If nobody acknowledges within your deadline, the alert goes on to an administrator.
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Act
A corrective action with an owner, a deadline and a root cause. Its status goes from open to in progress to done.
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Close
When the last action is done, the alert closes. The name and time are kept in the history.
What you get
Recording in under 30 seconds
Order, category, deviation, quantity, photo and action. Large buttons and one choice per screen. The operator signs in with a PIN at the start of the shift instead of a password.
Works without a network
The record is saved on the device and sent when the connection returns. The device gives each record its own id, so it cannot arrive twice.
Overview
A Pareto of deviation types, median time to acknowledge and to close, and deviations by line, product and severity over 7, 30 or 90 days.
Suggestions from your own history
When a deviation is recorded, the actions most often used against the same type are suggested. Recent actions count for more, and the calculation can be checked by hand.
Audit trail
A correction is saved as a new version, and the original can still be seen. The database refuses changes to the audit trail, including from SES Group. The export of a period supports your documentation for ISO 9001, clauses 8.7 and 10.2.
Your codes and catalogues
Your own severity codes such as A/K/M, your own deviation catalogue and your own lines, imported from a spreadsheet. The import shows every error by row and column before anything is saved.
Optional modules
Can be switched on once the core is running. The price is agreed in the quote.
Compliance
Measuring equipment with calibration intervals, competences with expiry dates and document control with sign-off on each revision. An audit pack gathers it all as at a chosen date.
Production performance
One press when the line stops and one when it runs again. Stop causes, Pareto and OEE. OEE is only shown when the records cover enough of the time to support the figure.
Data and IT
What your IT department will ask. A longer description comes with the quote.
- Hosting
- Hetzner in Germany, in place before your first record
- Separation
- Row-level security in PostgreSQL
- Access
- Roles in the office, PIN on the floor
- Integration
- API, BI feed, webhooks and a daily file
- Through your own SMTP relay
- Personal data
- Data processing agreement on the Danish DPA's standard clauses
- On exit
- All data handed over as JSON and photos as JPEG, then deleted
What is included, and what is not
Included
- Setup with your catalogue, products and lines
- Training for inspectors, line leads and an administrator
- Hosting, nightly backup and updates
- Support on working days, reply within one working day
- Unlimited users and devices
Not available today
- Single sign-on with Microsoft or Google
- Two-factor sign-in
- A ready-made ERP connector
- Alerts in Teams or by SMS
- Internal audits and management review
Price
The price is per site, however many people use the system.
Setup
Importing your data, setup and training at the plant.
- Import with a validation report
- Severity codes, alerts and escalation
- Training on site
Subscription
Running, hosting, backup, updates and support.
- Unlimited users and devices
- No lock-in
- Invoiced monthly in advance
The first three customers get introductory terms, agreed in writing. Changes beyond the setup cost DKK 550 an hour and are always agreed in advance.
Questions
Do we need to buy new tablets?
No. SES Quality runs in the browser on the phones and tablets you have. If you want a recommendation for a rugged model, you get one.
What happens if the network is down?
The inspector can record as normal. The record stays on the device and is sent when the connection returns. The alert goes out when the record reaches the server.
Can we see it with our own deviations?
Yes. Send your deviation catalogue as a spreadsheet before the demo, and it is imported so the demo runs on your own types and codes.
Who owns the data?
You do. An administrator can export every record at any time. If you stop, everything is handed over in open formats and then deleted.
What if SES Group closes?
The system is built on PostgreSQL and Docker and can be installed on your own server by following an operations guide. You can always export your data.
See SES Quality with your own catalogue
A demo takes 30 minutes, at your site or online. Send the deviation catalogue in advance if you can.